{"id":1207,"date":"2021-10-13T20:04:45","date_gmt":"2021-10-13T20:04:45","guid":{"rendered":"https:\/\/www.onlineseminar.com\/?page_id=1207"},"modified":"2024-10-12T16:44:59","modified_gmt":"2024-10-12T15:44:59","slug":"support","status":"publish","type":"page","link":"https:\/\/content.onlinewebinar.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”6839″ bg_position=”center top” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”12%” bottom_padding=”10%” text_color=”custom” custom_text_color=”#ffffff” text_align=”center” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” color_overlay=”rgba(155,155,155,0.73)” advanced_gradient_angle=”0″ overlay_strength=”0.8″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”” gradient_type=”default”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][vc_column_text]\n

Support\n[\/vc_column_text][vc_column_text]\n

Trouble with Your Online Webinars? Let’s get you sorted.\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”3%” left_padding_desktop=”15%” constrain_group_2=”yes” right_padding_desktop=”15%” top_padding_phone=”30″ bottom_padding_phone=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”” gradient_type=”default”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_btn size=”large” constrain_group_2=”yes” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Watching a webinar” css_animation=”none” margin_left=”10px” margin_right=”10px” url=”#watching_webinar”][nectar_btn size=”large” constrain_group_2=”yes” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Audio\/Video” css_animation=”none” margin_left=”10px” margin_right=”10px” url=”#audio_video”][nectar_btn size=”large” constrain_group_2=”yes” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Registration” css_animation=”none” margin_left=”10px” margin_right=”10px” url=”#registration”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”2%” constrain_group_1=”yes” bottom_padding=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”” gradient_type=”default”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Watching a webinar” use_theme_fonts=”yes” el_id=”watching_webinar” css=”.vc_custom_1709293490298{margin-bottom: 40px !important;}”][toggles style=”minimal”][toggle color=”Default” title=”Why is my webinar not opening?”][vc_column_text css=”.vc_custom_1709293203033{padding-top: 10px !important;}”]If you’re having trouble accessing the webinar, don’t worry! There could be a few reasons why this is happening. Here are some things you can try:\n
    \n
  1. Check Your Internet Connection: Ensure that your device is connected to the internet. If you’re using a company network or VPN, it might disrupt your connection. It’s usually better to use your own WiFi or internet connection at home. If you’re at work, you might want to switch to using your mobile phone for internet access.\n
  2. Refresh the Page: Sometimes, simply refreshing the page can solve the issue. You can do this by clicking the ‘refresh arrow’ in your browser to reload the content.\n
  3. Try Another Browser: If refreshing doesn’t work, try using a different web browser such as Chrome or Safari to join the webinar. Sometimes, certain browsers work better than others.\n
  4. Update Your Browser: Make sure that your browser is up to date. Older browsers might not work well with newer technology. If possible, try using a newer device like your smartphone, as it may provide a smoother experience.\n\n

    By trying out these steps, you should hopefully be able to access the webinar without any problems.[\/vc_column_text][\/toggle][toggle color=”Default” title=”How can I watch a live webinar?”][vc_column_text css=”.vc_custom_1709293293337{padding-top: 10px !important;}”]\n

    Click on the link you’ve received. If you don’t have an account with OnlineWebinar yet, please create one. Once you’ve done that, you should see the webinar in the “my webinar schedule” section.\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”How can I watch an on-demand webinar?”][vc_column_text css=”.vc_custom_1699653188580{padding-top: 10px !important;}”]\n

    To watch the webinar, start by opening the link sent to you in your email. Then, click on ‘watch webinar’ and log in if you’re asked to. Just follow the steps you see on the screen. If you didn’t receive a link but know who’s hosting the webinar, simply go to “my.onlinewebinar.com” and log in there.\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”The webinar keeps loading and does not start, what can I do?”][vc_column_text css=”.vc_custom_1699653267798{padding-top: 10px !important;}”]It could be probably due to the speed of your Internt. Click here to go to a test page where you can check the speed of your internet. If the test shows that the internet speed is too low, you might want to switch to a different internet connection.[\/vc_column_text][\/toggle][toggle color=”Default” title=”I have an account, but I can’t log-in, and I didn’t receive the reset password link.”][vc_column_text css=”.vc_custom_1699653407762{padding-top: 10px !important;}”]\n

    If you are certain that you have an account with OnlineWebinar.com, the e-mail you are missing is likely to be in your SPAM folder.\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”3%” constrain_group_1=”yes” bottom_padding=”3%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Registration” use_theme_fonts=”yes” css=”.vc_custom_1709293423939{margin-bottom: 40px !important;}” el_id=”registration”][toggles style=”minimal”][toggle color=”Default” title=”How do I register as broadcaster?”][vc_column_text css=”.vc_custom_1709268072022{padding-top: 10px !important;}”]To start broadcasting webinars, please create an account . We appreciate your choice of the OnlineWebinar Self Service Platform. Enjoy using our webinar tool.[\/vc_column_text][\/toggle][toggle color=”Default” title=”How do I register as a viewer or an attendee?”][vc_column_text css=”.vc_custom_1701886125373{padding-top: 10px !important;}”]Excellent news you have been invited to join a webinar through the OnlineWebinar Platform. Please follow the instructions in the invitation e-mail. If you do not have an account, create and account on the our  Platform.\n

    Already have an account? After clicking on the link in your e-mail, and logging in to the webinar, you will be ready to go!\n

    And the best thing, you can use your account for both broadcasting and watching webinars. Enjoy the ride![\/vc_column_text][\/toggle][toggle color=”Default” title=”Why can’t I log in?”][vc_column_text css=”.vc_custom_1699653855026{padding-top: 10px !important;}”]\n

    The most obvious reason for not being able to login into your OnlineWebinar account, is not having one. Please check your e-mail box for a registration e-mail from OnlineWebinar.\n

    If you are having difficulties logging in, please reset your password, and follow the instructions in the e-mail.[\/vc_column_text][\/toggle][toggle color=”Default” title=”How do I register for a webinar?”][vc_column_text css=”.vc_custom_1699653926670{padding-top: 10px !important;}”]\n

    Follow the link in the e-mail you received from the webinar organiser and press the watch\/register button in the overview page.\n

    If you want to register without an invitation, please go to: my.onlinewebinar.com[\/vc_column_text][\/toggle][toggle color=”Default” title=”How do I unsubscribe from a webinar?”][vc_column_text css=”.vc_custom_1699454481375{padding-top: 10px !important;}”]Go to the page of the organisation of which you wanted to follow a webinar. The link looks something like this: “onlinewebinar.com\/[name company]”. Log in to the page first. Follow the instructions on the page.[\/vc_column_text][\/toggle][toggle color=”Default” title=”How can I delete a user account?”][vc_column_text css=”.vc_custom_1699654046887{padding-top: 10px !important;}”]To do this, you need to log in to the environment where you have an account. Go to onlinewebinar.com\/[name company]. In the lower right corner, you will see your name\/initials . Click on this.\n

    Here you will be able to delete your profile.[\/vc_column_text][\/toggle][toggle color=”Default” title=”How do I verify an account?”][vc_column_text css=”.vc_custom_1699654126513{padding-top: 10px !important;}”]When you register for a webinar, you typically have to create an account with the webinar organizer. After you’ve completed that step, they’ll send you an email. In this email, you’ll find a link to confirm your account.\n

    The link will be valid for 24 hours. After 24 hours, you will need to verify your account on the profile page.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”3%” constrain_group_1=”yes” bottom_padding=”3%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Audio\/Video” use_theme_fonts=”yes” el_id=”audio_video” css=”.vc_custom_1709293439607{margin-bottom: 40px !important;}”][toggles style=”minimal”][toggle color=”Default” title=”What should I do if my screen is faltering?”][vc_column_text css=”.vc_custom_1709268158448{padding-top: 10px !important;}”]If you’re having trouble watching the webinar and the video is breaking up, check your internet connection speed. Consider switching to a mobile internet connection if you’re using WiFi, or switch to a WiFi\/cable connection if you’re on your mobile.[\/vc_column_text][\/toggle][toggle color=”Default” title=”What should I do if my sound falters?”][vc_column_text css=”.vc_custom_1699654418293{padding-top: 10px !important;}”]\n

    If you’re having trouble with the sound, however, it might be because of your internet connection. Try using a different connection, like your mobile data.  Not having enough bandwith to watch the webinar without interuptions is most likely the way to go.\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”What should I do if my screen freezes?”][vc_column_text css=”.vc_custom_1699654552472{padding-top: 10px !important;}”]\n

    If you’re having trouble, try refreshing the page in your browser first. This often fixes the issue. If that doesn’t work, you might want to try opening the page in a different browser. We recommend using Google Chrome or Firefox for the best experience.\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”What should I do if I hear an echo?”][vc_column_text css=”.vc_custom_1699654715420{padding-top: 10px !important;}”]The most common reason to have an echo in a webinar, is that you have two browser windows\/tabs open, with the same webinar.\n

    Close all unnecessary tabs\/windows. If you are not sure, close your browser completly, and click again on the link in the email you received.[\/vc_column_text][\/toggle][toggle color=”Default” title=”What should I do if part of my screen\/webinar is missing \/ not showing?”][vc_column_text css=”.vc_custom_1699654937282{padding-top: 10px !important;}”]If you can only see a part of the webinar screen, it’s likely because your browser window is zoomed in. You can reset your browser window in the settings  of your browser, or try and press CTRL+0 to fix the zoom level of your browser.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”center” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_btn size=”jumbo” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Contact US” url=”\/contact-us\/”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

    [vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”6839″ bg_position=”center top” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”12%” bottom_padding=”10%” text_color=”custom” custom_text_color=”#ffffff” text_align=”center” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” color_overlay=”rgba(155,155,155,0.73)” advanced_gradient_angle=”0″ overlay_strength=”0.8″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”” gradient_type=”default”][vc_column column_padding=”no-extra-padding”… Read More »\n","protected":false},"author":28,"featured_media":5009,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"class_list":["post-1207","page","type-page","status-publish","has-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/content.onlinewebinar.com\/wp-json\/wp\/v2\/pages\/1207"}],"collection":[{"href":"https:\/\/content.onlinewebinar.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/content.onlinewebinar.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/content.onlinewebinar.com\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/content.onlinewebinar.com\/wp-json\/wp\/v2\/comments?post=1207"}],"version-history":[{"count":26,"href":"https:\/\/content.onlinewebinar.com\/wp-json\/wp\/v2\/pages\/1207\/revisions"}],"predecessor-version":[{"id":7816,"href":"https:\/\/content.onlinewebinar.com\/wp-json\/wp\/v2\/pages\/1207\/revisions\/7816"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/content.onlinewebinar.com\/wp-json\/wp\/v2\/media\/5009"}],"wp:attachment":[{"href":"https:\/\/content.onlinewebinar.com\/wp-json\/wp\/v2\/media?parent=1207"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}